Effective Date: 03/01/2009
By using or accessing the AE Dealer Direct Site you are accepting the practices described in this Policy and you expressly consent to the collection and use by AE Dealer Direct of personally identifiable information, on an individual and an aggregate basis, as set forth in this Policy.
Collection of Information
As you navigate the Site, AE Dealer Direct or its affiliates may be collecting or tracking personally identifiable information, either by asking you to tell us something about yourself (for example, when you input your name, address, and/or email address), or by using data-tracking software that tells us what parts of the Site have been of interest to you. Personally identifiable information is individually identifiable information about you, like your name, address, e-mail address and telephone number. Information about your activities may also be collected on an aggregate (i.e., group) basis, where we will not know or keep track of precisely who you are. AE Dealer Direct or its affiliates may use this information, personal and aggregate, to tell you and other users about products or services that may be of interest to you. Personal information may also be used to contact you again, either by electronic communication (such as email) or by regular mail. The more information you volunteer, the better we can create a personalized experience at www.aedealers.com and tailor our services to your needs.
When you make a purchase on www.aedealers.com we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. We only ship orders to the address on your dealer application.
You also may create an account through www.aedealers.com at any time by going into the Your Account section located on most pages and registering. You do not need to create an account to visit our site. Creating an account allows you to save certain billing information so that you can track the status of your orders, set your ordering preferences and create a Wish List and Gift Registry. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to the Your Account section on most pages, and log in with your username and password.
Occasionally we conduct surveys and contests on www.aedealers.com. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with AE Dealer Direct.
You can choose to receive our email Newsletters and Promotional emails by joining our email list. To sign up, input your email address in the śNews and Hot Deals" box located at the top of most pages.
Cookies also may collect certain technical information from your computer. This technical information may include your computer's operating system, browser type and the address of a referring website, if any and your Internet Protocol (IP) address. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
Use of Collected Information
Information collected on www.aedealers.com may be used to respond to your customer service inquiries; provide promotional communication and other information to you, if you choose to receive them; customize your shopping experience; improve our website design; schedule deliveries of merchandise that you purchase online; create an online account for you at www.aedealers.com to bill your credit card for your purchases, confirm and track your orders.
Choosing Promotional Materials Received
The personal information you supply us will be added to our customer database. We may send you promotional emails about AE Dealer Direct's products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional emails by logging in to your account and making the change in the preferences menu.
Information Sharing and Disclosure
We may provide Collected Information to our subsidiaries, affiliates and other trusted businesses for the purpose of processing personally identifiable information on our behalf. We provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others to help us analyze sales data, maintain our records, and provide other services. We also may share your information with companies that act on our behalf and at our direction to notify you of additional products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. These third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions. We may also share Collected Information with individuals, companies or agencies when compelled by subpoenas, court orders or other legal processes, or to defend or prosecute a lawsuit, arbitration or other legal proceeding. Further, we may share Collected Information when we have a good faith belief that use or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable government request.
Children's Online Policy
Our site is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13. If you make a purchase on our site, you are representing that you are an adult. If you are a child under the age of 13, you must ask your parent or guardian to assist you in using the AE Dealer Direct site.
AE Dealer Direct
6855 Hayvenhurst Ave.
Van Nuys, CA 91406
Please include your address, email address and phone number so that we may respond to your inquiry.